A hotel front desk agent is the first point of contact for guests at a hotel. Their main responsibilities include checking guests in and out, handling reservations, answering queries, and providing information about the hotel and local area. They also deal with payments, process bills, and sometimes handle basic administrative tasks. Good communication and customer service skills are essential, as the role involves interacting with a wide variety of people and handling any issues or complaints that may arise. Front desk agents play an important part in ensuring that guests have a positive experience during their stay.
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