Front Office Manager

A Front Office Manager plays a key role in the hospitality sector, usually within hotels, resorts, or serviced apartments. This position involves overseeing the reception and guest services teams, ensuring that guests receive a warm welcome and excellent service throughout their stay. Responsibilities commonly include managing reservations, handling guest complaints, training and supervising front desk staff, and ensuring that check-in and check-out procedures run smoothly. Front Office Managers often coordinate with other departments, such as housekeeping and maintenance, to make sure guests have a positive experience. Strong communication, organisational, and problem-solving skills are essential, as well as the ability to remain calm under pressure. Previous experience in customer service or hospitality is usually required, and many Front Office Managers have qualifications in hospitality management.