Front Office Manager

A Front Office Manager is responsible for overseeing the reception area and front desk operations in hotels, resorts, and other hospitality venues. This role involves supervising front desk staff, ensuring excellent customer service, handling guest complaints, and coordinating with other departments to deliver a smooth guest experience. Duties can include managing bookings, scheduling staff, training new employees, and maintaining financial records related to front office transactions. Strong organisational, communication, and leadership skills are essential, as the Front Office Manager is often the first point of contact for guests and must ensure that all visitors have a positive impression of the establishment.