Customer Experience Manager

A Customer Experience Manager is responsible for ensuring that customers have a positive experience when interacting with a company. This role involves analysing customer feedback, designing and improving processes, and working closely with teams such as marketing, sales, and support to ensure customer satisfaction. Typical tasks include monitoring customer service metrics, resolving complaints, training staff, and implementing strategies to enhance the overall customer journey. Customer Experience Managers are employed across a range of industries, including retail, hospitality, finance, and technology.